Terms and Conditions
These Terms and Conditions apply when you use our site to arrange dry cleaning or laundry services, including selecting clothing types, reviewing prices, and scheduling pickup and delivery. By placing an order or using this service, you agree to these terms.
1. Orders and Service Availability
Submitting an order request does not guarantee acceptance or a particular pickup, delivery, or completion time. An order is accepted when we confirm it. Service availability, scheduling options, and delivery areas may vary and may change.
Please provide complete and accurate order and pickup details, select the closest available clothing type, and make your items available at the agreed time and location. You are responsible for checking your order details before submitting it.
2. Pricing and Payment
Prices shown on our site are based on the listed clothing types and service options. The final price may depend on the items received and any condition or care requirements identified during inspection. We will seek your approval before carrying out work that would add a charge beyond the amount presented for your order. If you do not approve the revised price, the service may be limited or the affected item may be returned untreated, subject to any applicable handling or delivery charges disclosed to you.
You agree to pay the charges shown or otherwise approved for your order using an available payment method. Any applicable taxes or additional fees will be presented as part of the order or otherwise disclosed before they are incurred.
3. Garment Care and Cleaning Results
Please empty pockets and tell us about stains, delicate materials, special handling needs, or known damage when placing your order. We use the care information attached to an item and the information you provide to guide our work. If an item has no care label, or its label is unclear or inconsistent with the item’s condition, we may contact you, use a reasonable method of care, or decline to clean it.
Cleaning cannot guarantee the removal of every stain, odor, or mark. Results may vary based on fabric, dye, prior treatment, age, and the nature of the soil. We may decline an item if we reasonably believe that cleaning could cause damage or if it cannot be safely processed using our available services.
4. Pickup, Delivery, and Order Timing
Pickup and delivery times are estimates unless we expressly confirm a specific guaranteed time. Delays may occur due to service demand, weather, access issues, or other circumstances beyond our reasonable control. You are responsible for providing safe and accurate access instructions and being available to hand over or receive your items.
If a pickup or delivery cannot be completed because the location is inaccessible or no one is available as arranged, we may contact you to reschedule and may apply any disclosed additional service charge. Please contact us as soon as possible if you need to change or cancel a scheduled service.
5. Item Inspection and Concerns
We may inspect items when they are received and document their condition. Please review your items promptly after delivery. If you believe an item is missing, damaged, or was not processed as agreed, notify us promptly and provide the order details and relevant information so we can investigate. This does not limit any rights you may have under applicable law.
6. Your Responsibilities and Prohibited Use
You must only submit items that you own or are authorized to provide for cleaning. Do not submit items containing hazardous materials, bodily fluids, pests, or other substances that could pose a health or safety risk. We may refuse or return items that are unsafe, unsuitable for service, or not covered by the options offered through our site.
You must not misuse our site, interfere with its operation, submit false information, or use the service for unlawful purposes.
7. Website Information and Availability
We aim to keep clothing descriptions, prices, and service information on our site accurate, but errors or outdated information may occur. We may correct errors, update site content, or modify or suspend site features. If an error affects an order you submitted, we will take reasonable steps to inform you and address the order before proceeding where appropriate.
8. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, or limits consumer rights that cannot legally be restricted. Subject to those protections, we are not responsible for loss caused by inaccurate information you provide, failure to follow care instructions or service guidance, or events beyond our reasonable control.
9. Changes to These Terms
We may update these terms from time to time. The version displayed on our site applies when you use the site or place an order. Changes do not remove rights or protections that apply to an order already accepted where applicable law prevents that result.
10. Governing Law and Contact
These terms are governed by the laws of the State of Ohio, without displacing any mandatory consumer protections that apply under the law. Questions or concerns about an order may be directed to the service provider at 213 Carpenter Road, Gahanna, Ohio 43230, United States.